This Refund Policy applies to package and product purchases made on Downlyne, operated by Downlyne Networks Inc..
1. Cooling-off period
You may request a refund of an eligible purchase within 14 days of the transaction, provided the associated benefits (e.g. digital products, commissions generated) have not been substantially consumed. Some jurisdictions grant longer statutory rights, which we honor.
2. How refunds affect commissions
When a purchase is refunded, any commissions that accrued from it are reversed across the network. Reversals post compensating ledger entries; we never silently delete records. If a reversal would create a negative wallet balance, the shortfall is recovered from future earnings.
3. Non-refundable items
- Withdrawal fees already incurred.
- Purchases flagged for fraud or policy violation.
- Renewal fees after the renewal period has begun, unless required by law.
4. How to request
Email [email protected] from your account email with your order reference. Approved refunds are returned to the original payment method within a reasonable period.
5. Chargebacks
Initiating a chargeback without first contacting us may result in account suspension pending review. We’re happy to resolve issues directly.
Questions about this policy? Contact us at [email protected].